Neilson Australia
Our Story
Neilson is a global specialist in life insurance, providing coverage directly to consumers in the UK, Canada, and Australia through our retail and partnership brands.
Since launching in 2012, Neilson has grown from a UK-based company with 100 employees to an award-winning international business with 950 employees and nine locations across the UK, USA, Canada, Ireland, and Australia. Today, we are a recognised leader in the global life insurance market having sold over 600,000 policies worldwide. We are committed to innovation, excellence, and making a difference for our customers.
Company Mission and Vision
At Neilson, our mission is to make life insurance simple and accessible to everyone. We’re dedicated to helping families secure financial protection for their loved ones with a range of options.
We’re building a future where protecting your family with life insurance is intuitive, inclusive, and immediate. By removing friction, increasing trust, and leading with innovation, Neilson aims to grow both our customer impact and shareholder value - with simplicity and accessibility at the heart of everything we do.
What we do
At Neilson, we do more than sell life insurance – we build it, market it, and support customers every step of the way. From product design and proposition development to underwriting, marketing, sales, and service, we own the full customer journey to deliver better experiences and stronger results.
Our in-house teams span multiple time zones, giving us 24/7 capability, access to world-class talent, and the agility to move fast when it matters most. We reach customers through our own direct brands and exclusive partnerships – offering life insurance that’s simple, affordable, and built for real life.
Why join us
All roles at Neilson play a pivotal part in shaping the future of our business — driving improvements in performance and customer impact across the organisation. Every team member can lead initiatives, champion best practices, and make high-impact contributions that support our growth and success. We’re a high-growth company delivering meaningful products that support people during some of life’s most important moments. Every day brings new challenges, opportunities to innovate, and the chance to make a lasting difference — all within a collaborative, inclusive environment driven by purpose, protection, and legacy.
Our Values
At Neilson, our values guide everything we do — from how we treat customers to how we work together.
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Customer focused
We earn our customers’ loyalty by exceeding expectations, showing up when it matters most, and delivering products that truly make a difference.
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Results driven
We’re passionate about achieving great things. Through hard work, constant improvement, and a professional mindset, we push ourselves to go further every day.
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Team spirited
We believe the best results come from working together. We back each other, celebrate wins, and know that as individuals we’re good — but together, we’re unstoppable.
Diversity and inclusion
At Neilson, we believe diverse perspectives make us stronger. We’re building a workplace where everyone feels welcome, valued, and empowered to do their best work — no matter their background, identity, or experience.
Inclusion is more than a policy — it’s how we work, collaborate, and grow. We celebrate what makes each of us unique, and we’re committed to creating a culture where everyone has a voice, and every voice is heard.
We’re proud of the progress we’ve made, and even more excited about where we’re going. Join us and help shape a company that reflects the world we serve.
What we look for
We call ourselves Neilsoners — it’s more than a name, it’s a mindset.
A Neilsoner is someone who moves forward with purpose, supports their teammates, and lives our core values every day. We're looking for people who thrive in fast-paced environments, take pride in delivering exceptional service, and are driven to make a difference for customers when it matters most.
If you're collaborative, committed, and ready to grow, you'll fit right in.
Ready to make an impact?
No matter where you are in the world, there’s a place for you at Neilson. Explore opportunities in your region and discover how you can help shape the future of life insurance —, while building a career you’re proud of.
Our Growing Team in Australia
In Australia, Neilson is powered by a tight-knit, high-performing team based in Sydney. Across Data, Product, Marketing, Sales, Customer Service, Risk, and People & Culture, we work as one to deliver simple, powerful life insurance that puts customers first.
We’re 117 strong and growing fast, with bold plans for expansion and a commitment to creating career opportunities at every step. Whether it’s building smarter tools, delivering better service, or strengthening our operations, every Neilsoner plays a part in our success.
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There’s a buzz in our contact centre you can’t fake. From daily laughs to team wins and Bazza the rubber chicken, we’ve built a culture that lifts performance and lifts people. It’s fast, fun, and full of support – and that energy shows up in the service we deliver every day.
Stevie
Contact Centre Manager
Our Benefits
We support our team with a benefits package designed to help you grow:
- Free catered lunch every Wednesday!
- Discounted gym membership
- 12% superannuation (or current legislated rate)
- 20 days paid annual leave
- 10 days personal/carer’s leave
- Bereavement and compassionate leave
- Public holidays (NSW)
- Enhanced parental leave in line with NES
- Long service leave (after applicable tenure)
What’s it like to work here
We’re fast-paced, ambitious, and people-led. Our team is driven to win — and we win together. Recognition isn’t just quarterly. We celebrate progress, effort, and impact every day. That includes birthday month! This is a culture of trust, support, and momentum.
Meet the Team
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Neilson changed my life. I started six months ago, became a trainer by month three, and now lead an incredible sales team. It’s fast growth, but with all the support you need.
David
Sales Manager
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From day one, I felt backed. I started in QA, and within six months, I stepped into a senior role. That kind of trust in your development is rare — and real.
Rachel
Quality Assurance
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In just two months, I’ve felt more welcome than anywhere I’ve worked. The culture here is close, kind, and full of energy.
Bridgette
Sales Agent
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Seven months, two completely different roles, one incredible company. When I started in Customer Care Administration last November, I never imagined I'd be working in Product & Partnership today. They saw potential I didn't even know I had and gave me every tool to unlock it. Neilson’s commitment to employee development has been exceptional – they don't just offer jobs, they offer career paths, and I am proud to be a Neilsoner.
Hannah
Junior Product Specialist
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I’ve been with DataWorks a year, and I’ve seen us grow tenfold. What I love most is the freedom to experiment, contribute, and learn from the best.
Marie
Data Scientist
How to apply
Think you’re a fit? Here’s how to apply:
- Upload your CV with your contact details and relevant experience.
- Tell us what excites you. No need for a cover letter, but we’re always interested in what drives you.
What to Expect from the Application Process
Our hiring process is fast, friendly, and straight up:
- A phone call with Talent Acquisition
- A video interview
- A face-to-face at our Sydney office
We see recruitment as a partnership. It’s about us getting to know each other – not ticking boxes. You don’t need to be perfect to stand out. We’re looking for people who bring energy, honesty, and potential.
How Long Does It Take? - From application to offer, the whole process usually takes 1–2 weeks.
Interview Tips - Just be real. We’re not testing you – we’re meeting you. Tell us what matters to you and why Neilson feels like the right next step.
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My interview felt more like a real conversation than a checklist. Thoughtful questions, genuine interest, and zero stress. I left feeling seen – and excited.
Harriet
Customer Service Agent